Accessibility Statement for Rubbish Collection Brent

This accessibility statement explains how we make the Rubbish Collection Brent service as accessible and usable as possible for everyone in the Brent area. We want all residents, visitors and businesses to be able to find information about rubbish and recycling collections, book services, and contact us without facing unnecessary barriers.

Our commitment to accessibility

We are committed to providing a website and digital services that meet the requirements of the Public Sector Bodies Accessibility Regulations and the Web Content Accessibility Guidelines WCAG version 2.1 at level AA. Our aim is to ensure that people with disabilities, including those using assistive technologies, can access information about rubbish collection in Brent in a fair and equal way.

We regularly review our content, design and code to improve accessibility and to ensure our online rubbish collection Brent area information remains clear and easy to understand.

Standards and guidelines

The Rubbish Collection Brent website has been developed to follow WCAG 2.1 AA success criteria as closely as possible. This includes providing sufficient colour contrast, clear typography, logical headings, meaningful link text and consistent navigation across pages. We aim to avoid content that flashes or moves unexpectedly, and we strive to make all essential information available as structured text.

Screen reader support

Our pages are designed to work with commonly used screen reader software. We use proper HTML headings so that screen reader users can move through the page quickly. Images that provide important information include alternative text so that the content is announced aloud. Where images are decorative, we avoid unnecessary descriptions to reduce clutter for screen reader users.

Forms related to rubbish collection services in Brent are labelled to help screen readers announce each field clearly. Error messages are written in plain language and appear in a way that screen readers can detect.

Keyboard navigation

We aim to make sure that you can use the Rubbish Collection Brent website without a mouse. All interactive elements, such as menus, buttons and form fields, can be reached using the keyboard. The tab order follows a logical sequence, and visible focus indicators help you understand which element is currently selected.

If you rely on keyboard navigation, you should be able to move around the site, submit forms, and access service information about rubbish collection across the Brent area.

Text, layout and readability

We use plain English wherever possible and write in short, clear sentences so that information about rubbish collection in Brent is easy to understand. Page layouts are responsive, which means content should reflow on different screen sizes, including tablets and mobile phones. Users can resize text using their browser settings without losing access to content or functions.

Known limitations

While we work hard to achieve and maintain WCAG 2.1 AA compliance, some content may not yet fully meet the standard. For example, some older documents or maps related to rubbish collection routes in Brent may not be fully accessible to screen readers. When we identify issues, we prioritise fixing or replacing content based on how often it is used and how important it is for residents.

Contact us about accessibility

If you experience any difficulty accessing information or online services for Rubbish Collection Brent, or if you need information in a different format, you can contact us using the following details. Please tell us what you were trying to do and what support you need so we can help you more quickly.

Email: [email protected]

Telephone: 020 0000 0000

Postal address: Accessibility Team, Rubbish Collection Brent, Civic Centre, Brent

We aim to respond to accessibility enquiries within ten working days.

Ongoing improvements

We see accessibility as an ongoing responsibility. We will continue to review the Rubbish Collection Brent website, gather feedback from users and work with our technical teams to improve the experience for everyone. As we update our rubbish collection services and information for the Brent area, we will keep accessibility at the centre of our design and development process.